Description:

We had a vision for a new breed of customer service experiences.

Prior to the explosion in AI, we saw a future where systems are predictive and anticipate customers’ challenges. Information and recommended solutions were proactively surfaced just-in-time for call center agents. When issues cannot be proactively corrected, we use algorithms and machine learning to reactively surface the right contextual information and potential solutions to call center agents in real-time.

This creates a call center filled with people who are confident, empowered, and crazy effective.